top of page

See our store policies below

Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or services.

​

2. Information We Collect

2.1 Personal Information:

  • We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase.

2.2 Automatically Collected Information:

  • We may automatically collect certain information when you visit our website, including your IP address, browser type, and device information.

2.3 Cookies:

  • We use cookies to enhance your experience on our website. You can disable cookies in your browser settings, but this may affect your ability to use our site.

 

3. How We Use Your Information

We use your information for the following purposes:

  • Process and fulfill orders

  • Communicate with you about your orders and provide customer support

  • Improve our website and services

  • Send marketing communications (with your consent)

 

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.

 

5. Your Choices

You can:

  • Opt-out of marketing communications

  • Access, update, or delete your personal information

 

6. Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

 

7. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

 

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The latest version will be posted on our website with the effective date.

 

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@holoslighting.com

Returns and refunds

1.1 Returns: Due to the nature of our print-on-demand business, we do not accept returns for items unless they are defective or damaged upon receipt. If you receive a defective or damaged product, please contact us within 7 days of receiving the item with details and supporting photographs.

​

1.2 Refunds: Refunds for defective or damaged items will be issued in the form of store credit. Our team will review your case, and if a refund is deemed appropriate, the store credit will be applied to your account. Please note that refunds are at the discretion of the management staff.

​

2. Defective or Damaged Items

2.1 Notification: If you receive a defective or damaged item, please contact our customer support team at info@holoslighting.com within 7 days of receiving the product. Provide detailed information about the issue along with supporting photographs.

​

2.2 Review Process: Our management staff will review your case and determine whether a refund in the form of store credit is appropriate. Please allow [processing time, e.g., 7-14 days] for this review process.

​

3. Cancellation Policy

3.1 Order Changes: Once an order is placed, it goes into production shortly thereafter. Therefore, we cannot guarantee changes or cancellations after 8 hours from the time of order placement.

​

4. Store Credit

4.1 Issuance: If a refund is approved, store credit will be issued to your account. You can use this credit for future purchases on our website.

​

4.2 Expiration: Store credit does not expire and can be used at any time.

​

5. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@holoslighting.com.

Shipping and delivery

1. Order Processing Time

1.1 Print-on-Demand Process: As a print-on-demand business, each item is custom-made just for you. Please allow production time of 3-5 days for the creation of your order before it is shipped.

​

1.2 Peak Seasons: During peak seasons or promotional periods, order processing times may be slightly extended. We appreciate your patience during these times.

​

2. Shipping Methods

2.1 Shipping Carriers: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders.

​

2.2 Shipping Options: At checkout, you'll be able to choose from a range of shipping options with varying delivery speeds. Please note that the shipping time only begins after the production process is complete.

​

3. Estimated Delivery Times

3.1 Standard Delivery: Once your order has been produced, standard delivery times typically range from 2-10 business days depending on your location.

​

4. Tracking Information

4.1 Tracking Updates: Once your order is shipped, you will receive an email with tracking information. This allows you to monitor the progress of your delivery.

​

4.2 Tracking Issues: If you encounter any issues with tracking or have questions about your shipment, please contact our customer support team at info@holoslighting.com.

​

5. Delays and Exceptions

5.1 Force Majeure: In rare instances, factors beyond our control, such as natural disasters or global events, may cause delays. We appreciate your understanding during such circumstances.

​

6. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at info@holoslighting.com.

bottom of page